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If you installed Office 2016 for Mac back in September but haven’t been able to update the suite since, here’s a look at some troubleshooting tips.

I installed Office 2016 on Mac back in September, but I have not been able to update the suite since. Not a big deal, considering I have what needed to do with the suite. Yes, it’s a bad habit, since updating the suite also protects the system from security issues. What ultimately forced me to try and resolve the problem was that I wanted to get the new feature updates, such as the new Full-Screen view in Outlook 2016, reliability and performance upgrades.

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Resolve Office 2016 AutoUpdate for Mac not Working

To download the latest updates for Office 2016, I needed to have AutoUpdate version 3.4 installed. Checking for Updates from the Help menu was not working. I even tried to download the update manually, but Microsoft’s Support page behaved unresponsive, even in alternative web browsers.

It turns out the culprit was the DNS server Microsoft uses to connect to the public Internet. Either it’s a compatibility issue with the version of OS X Yosemite or Microsoft is not aware of the problem yet. The not so obvious solution I have found for this is to use Google’s public DNS address. Here is how you do it.

Launch System Preferences and go to Network > Advanced.

Next click the DNS tab and then the Add (+) button at the bottom.

Now enter the following addresses: 8.8.8.8 and 8.8.4.4 then click OK.

Launch, any of the Office 2016 apps, then click Help > Check for Updates then click Install.

That’s it! You should now be back in business and be able to download and install the updates.

This solution might not be for everyone, but it’s worth a shot if you’re having a similar problem. You can always try downloading the AutoUpdate 3.4 update manually first to see if that will work. If not, then you can give the DNS entries a try.

Summary

If you are encountering 'Microsoft Outlook has stopped working' error on your Windows 10/8/7 computer due to unspecific reasons, you can use the useful solutions here to resolve this issue. Besides, you can try EaseUS data recovery software to recover deleted, lost, and corrupted .pst or.ost files.

Like other Office software, you are very likely to meet 'Microsoft Outlook has stopped working' error while opening or sending an email with Outlook 2007, 2010, 2013, or 2016.

Outlook stopped working may occur due to several reasons, like incompatible add-ins, DLL files problem, lost or corrupted PST file, and more. Whatever the cause is, as soon as you come across Outlook not responding error, you can try the methods demonstrated below.

How to Solve 'Microsoft Outlook has stopped working' Error

When Microsoft Outlook suddenly becomes gray and says 'Not Responding' or 'Microsoft Outlook has stopped working' error, you can use the following workarounds to fix the problem.

Way 1. Remove Flawed Add-ins in Safe Mode

1. Press Windows + R keys to active Run dialog. Type Outlook.exe /safe and hit Enter to access the safe mode.

2. Go to 'File' > 'Options' > 'Add-ins' > 'Go'.

3. In the pop-up window, remove all the third-party add-ins and remain the Microsoft add-ins you need.

Way 2. Use Event Viewer

You can use Event Viewer to diagnose the reasons for Outlook stopped working in event logs.

1. In the Windows Search Box, type Event Viewer, and press Enter.

2. Expand 'Windows Logs' in Event Viewer Windows, then choose 'Application'. Find out items named 'Outlook', 'Windows Error Reporting' or 'Application Error' in the Source line. Identify the reasons, locate the error file, and delete.

If you don't find any useful information here and the Outlook keeps not working, continue to take the following measures to resolve the issue.

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Way 3. Create a New Outlook Profile

1. Go to 'Control Panel' > 'mail'.

2. In the new dialog, click 'Show profile' > 'Add' and type a profile name. Click 'OK' to move on.

3. Type the email account, and click 'Next'.

4. Now, set the newly created profile as the default email profile. Then, restart your outlook.

Way 4. Repair your MS Office Suite

This operation will check and repair any errors that might cause Microsoft Outlook has stopped working or responding issue.

1. Close all the running Office applications.

2. Open 'Control Panel', there, choose 'Programs and Features'.

3. Right-click on the Microsoft Office. Select 'Change' > 'Quick Repair' > 'Repair'. After the repair process ends, restart Outlook.

Way 5. Repair Corrupt PST File with SCANPST

1. Press Windows + E to open File Explorer. Search for SCANPST in the Search bar. When you find the program, double-click to open it.

2. In the Microsoft Outlook Inbox Repair Tool window, click 'Browse' to choose the .pst file to repair.

3. Click 'Repair' to fix the damaged .pst file. When the process completes, restart Outlook.

How to Recover Lost/Deleted Outlook Emails with Email Recovery Software

What should you do if the .pst files are lost or corrupted? Or how can you recover lost Outlook emails caused by the Outlook has stopped working problem? In this situation, resort to EaseUS data recovery program for help. This data recovery software enables you to scan your computer and restore the lost or corrupted .pst files. After the recovery, you can get back all contents, such as e-mails, attachments, contacts, calendars, tasks, notes, and journals, etc.

Now, download this powerful email recovery tool to recover deleted emails and .pst/.ost files with ease.

Step 1. Choose the drive X: where your lost email files were saved, and click 'Scan'.

Step 2. The software will initiate a scanning process immediately. The larger the drive is, the longer time it takes. Wait patiently until the scan is complete. To quickly locate the email files, you can click 'Filter' -> 'Emails', or directly search a specified file extension, such as .pst, .ost, etc.

Step 3. In the filtered results, choose the desired email files and click 'Recover'.

Import PST/OST files into Outlook

To retrieve your email to Outlook, do as the following steps.

1. Start Outlook. Go to 'File' > 'Open & Export' > 'Import/Export' > 'Import from another program or file' > 'Open Outlook Data File'.

2. In the navigation pane, drag and drop the emails, contacts, other folders from .pst file to your existing Outlook folders.

Conclusion

If the Microsoft Outlook has stopped working, many business works may suspend, which will bring a lot of inconveniences, even economic loss. Although there are several manual ways you can take to solve the problem, they are complicated to a different degree. Therefore, if Outlook errors cause any data loss, you'd better use a professional data recovery application to help you out, like EaseUS Data Recovery Wizard recommended her.